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frequently Asked Questions

We are a local cleaning business on the Gold Coast dedicated to delivering services with excellence.

  • Can I give the cleaner a key?
    Unfortunately, we no longer accept keys from customers due to security reasons. We recommend using a key lock box for security and convenience. Otherwise, you can leave your key and let us know in the booking details. When you book a clean with us, you will be able to add a note with your entry details. If you have an existing booking, you can log in to your dashboard and update your entry details.
  • What's included in our flat-rate services?
    All our flat-rate cleans are calculated based on the number of bedrooms and bathrooms you have in your home. Additionally, all living areas, dining, and kitchen areas will be sparkling clean too! (Any additional rooms such as studies, theatres, home offices are considered as bedrooms.)
  • Do I have to be present for a cleaner?
    No, absolutely not! It’s your choice to stay around or go out and take advantage of your free time. Just leave us a key and we’ll get your house cleaned!
  • What's a deep clean?
    A deep clean is for first-time customers or customers who haven’t had their home professionally cleaned in the past 1 month. This allows our cleaners additional time to thoroughly clean your home.
  • Late cancellation fees
    We want to make sure that everybody’s appointments are serviced by the best cleaning professionals possible. It takes us time to find the right home cleaning professional for you. This is why we ask for 24 hours notice for all cancellations. Cancellations made the day of your appointment will incur a $50 charge.
  • How long it will take to clean my house?
    It all depends on the condition of your home! But as a baseline take the number of bedrooms you have and turn that into hours.
  • How many people will come to clean my house?
    A Team of 2 people is our standard, sometimes an extra team member can come when needed. However, we do send a team of 1 person when the job is small (Studio/1BR/2BR/Touch-up jobs).
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